FAQ : Table of Contents

Depositing/Cashing Out

How do I get started?

Login Issues

Registration Queries


Technical Requirements

What are my methods of Payment?

You can make payments using "ACH (Automated Clearing House) or "Visa and MasterCard credit/debit cards"

ACH is a method of transferring funds to and from your bank account into your "Dover Downs Hotel & Casino Online" account.

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How do I deposit using my credit card?

We accept Visa and MasterCard Credit/Debit cards.

To make a deposit with your card, please carry out the following:

  1. Visit the 'Cashier' and click 'Deposit'.

  2. Select 'Credit/Debit Card' from the list of deposit methods.

  3. Enter the amount you wish to deposit and fill in the required details.

  4. Click 'Submit'.

  5. Upon approval of the deposit you will receive a confirmation email, together with your Reference Number - please retain this for future reference.

Gift cards with the Visa and MasterCard logo will not be accepted.

Q: What is a Security Code? (CVV=Card Verification Value)

A: The Security Code is the last 3 digits printed on the back signature panel of a Credit/Debit Card.

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How do I make an ACH (bank transfer) Deposit?

Bank transfer, also known as ACH, is a secure, convenient online transfer method for depositing at "Dover Downs Hotel & Casino Online".

To deposit using ACH:

  1. Log into "Dover Downs Hotel & Casino Online" with your username and password

  2. Click on the Cashier button

  3. In the cashier, click on Deposit

  4. Select Bank Transfer

  5. Fill out the necessary information and click Submit

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How much can I deposit?

The minimum deposit is $10. Maximum deposits vary depending on your payment method. Please see the cashier for details.

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How can I withdraw my winnings?

In order to cash out your winnings, simply carry out the following:

  1. Visit the 'Cashier'.

  2. Select 'Withdraw'.

  3. Enter the amount that you wish to withdraw.

  4. Select the preferred withdrawal method from the dropdown menu (withdrawal will be paid in accordance with our withdrawal Policy)

Please be advised that you will be required to submit documentation verifying your payment details upon your first withdraw. Required information will be listed within the cashier during your withdrawal request.

Click 'Request Withdrawal' to complete the transaction.

You may review the status of your withdrawal at any time, by visiting the 'Cashier', selecting 'History' then 'withdrawals'.

Please note - Once you request for withdraw, you can use the token number that will be sent to your email address for any withdrawals requests you perform within the next 180 minutes.

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How do I get started playing on your site?

Download the "Dover Downs Hotel & Casino Online Poker" software.

Register your details.

Login and select either 'Money Play' or 'Practice Play'.

Select the Casino game or Poker game/tournament you wish to participate in and click 'Play'.

Additional Info: To find out how to fund your Poker or Casino Account, please see our FAQ: Payment Options

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How do I start playing Casino games?

Login to your Dover Downs Hotel & Casino Online client.

  1. Select either 'Money Play' or 'Practice Play'.

  2. Look to the bottom, right hand side of your poker client.

  3. Click the button marked “Enjoy Casino Games”.

  4. The casino games client will open in a new window.

  5. Explore the different table games, video slots and others on offer.

  6. Enjoy the games.

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How can I add [ onlinegaming.doverdowns.com ] to my list of trusted sites?

To add us to your list of trusted sites, please follow these simple step-by-step instructions:

Google Chrome

  1. Click on the little wrench in the right hand side of the browser to get to the main menu.

  2. Click on Options.

  3. Click on 'Under the Hood' located on the left-hand menu.

  4. Scroll down to 'Network' and click on 'Change proxy settings'

  5. A menu will pop up. Click on the 'Security' tab.

  6. Click on 'Trusted Sites', which is identified by the green check mark, and then click on the 'Sites button' that comes up.

  7. Type: http://onlinegaming.doverdowns.com

  8. Click the 'Add' button.

  9. Type: https://cashier-de.igaming-services.com/login.aspx

  10. Click the 'Add' button.

  11. Click the 'Close' button.

  12. Click the 'OK' button.


  1. Click 'Tools' on the menu bar and select 'Options'

  2. Select 'Security' and click on the 'Exceptions' button to the right of 'Warn me'

  3. Type into the text box: http://onlinegaming.doverdowns.com

  4. Click on the 'Allow' button.

  5. Type into the text box: https://cashier-de.igaming-services.com/login.aspx

  6. Click on the 'Allow' button.

  7. When finished, click 'Close'

Internet Explorer

  1. Access the 'Control Panel' in your 'Start' menu.

  2. Double click the 'Firewall' or 'Security Settings' icon.

  3. At the bottom you should see 'Internet Options'. If you do not have 'Firewalls' or 'Security Settings', please go directly to 'Internet Options'. Double click the 'Internet Options' icon.

  4. A new window will open. Click the 'Security' tab once.

  5. At the top you should see the 'Trusted Sites' icon. Click it once and then click on sites. Another box will open; on the left you should be able to add sites.

  6. Please deselect the option of "Require server verification (http:) for all sites in this zone";

  7. Another box will open; on the left you should be able to add sites.

  8. Please type the following: http://onlinegaming.doverdowns.com and select 'Add' or 'Save' (according to your computer's interface). Please also add: 'https://cashier-de.igaming-services.com/login.aspx' to the list.


  1. Click on the Opera icon in the top Left corner

  2. Go to 'Preferences' then 'Advanced' and finally 'Security'

  3. Click the 'Trusted Sites' button

  4. Type http://onlinegaming.doverdowns.com

  5. Click 'Add'

  6. Type https://cashier-de.igaming-services.com/login.aspx

  7. Click 'Add'


  1. Open Safari if it is not already open.

  2. On the top Sites page, click the 'Edit' button, then for any of the following:

  3. Open 'https://cashier-de.igaming-services.com/login.aspx' in a second Safari window, highlight the page's address in the address and search field, and drag the address to the Top Sites page.

  4. Type 'https://cashier-de.igaming-services.com/login.aspx' in a document, highlight it and drag it to the Top Sites page.

  5. Once you are finished adding pages, please click 'Done'

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Can I play from my smartphone or tablet?

Unfortunately, not at this time, but we anticipate this functionality to be coming soon.

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Why can't I login to my account?

Login problems could be due to one of a number of reasons. Please see below possible error messages being received:

"We’ve found remote control software running on your machine.."

Due to regulations, Remote control Software cannot be running on your machine at the same time as our application. Please find information on how to close the remote control Software here.

If you still unable to login, please contact our Member Support Team at: support@onlinegaming.doverdowns.com.

Make sure to attach screen shots of your Task Manager Processes for support team to assist you quickly.

"The Username or Password Entered does not exist"

Either the username or the password being used is incorrect. For instructions on how to receive a reminder of your username or to change/reset your password, please see the following FAQ.

"You are already logged in"

You are already connected to our server. This can occur if the software was previously exited incorrectly, i.e. your computer shuts down whilst logged into 'Dover Downs Hotel & Casino Online'. For assistance, please call our Member Support Department directly on the numbers listed on this page.

"Establishing Connection to the Server"

Connection may be temporarily unavailable. Please try again in a few minutes.

"Your Account has been Temporarily Disabled"


You may have requested to close this account in the past. Please call our support representatives on the phone numbers listed in order to resolve this.


Your account may is currently be disabled. Please check your emails to see if our Operations Department have has contacted you recently.


You may have requested a self-exclusion period which has yet to expire.

Alternatively, contact our Member Support Department via the ‘contact us’ form.

Should If none of the above apply and you are still unable to log into your account, please contact our Member Support Team, describing the exact error message being received.

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I forgot my Username/Password. How do I retrieve these details?

If you have forgotten or want to change your Password:

  1. Click 'Forgot/Change Password' from the login page and submit the required details, as registered with "Dover Downs Hotel & Casino Online".

  2. Please note that your username cannot be changed.

  3. If after resetting your password and receiving a username reminder, you continue to experience login issues, please contact us at: support@onlinegaming.doverdowns.com

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Why can't I verify my location within Delaware?

Please find below, a list of the most common geo-location problems and solutions:

Cell Phone OFF or not reachable:

  • A cell phone that is turned off or does not have reception, is unable to connect to its provider and therefore will return an error message.

  • To resolve this, please ensure that your cell phone is with you, powered on and within reception. Then close/restart our client and login again.

  • If this still doesn't work, reboot your phone and after connecting to the network, try again to login into Dover Downs Hotel & Casino Online.

Unsupported Cellular Provider:

  • Dover Downs Hotel & Casino Online support the following carriers - AT&T, T-Mobile, Sprint, Verizon and Cricket. If your mobile phone network is not listed, consider purchasing a low-cost prepaid phone to use for Dover Downs Hotel & Casino Online instead of switching cell providers.

Cell Phone not located in Delaware:

  • Some players that are located in Delaware border towns may experience difficulties verifying their cell phones. Please contact us for further assistance.

LTE enabled phone:

  • LTE enabled phones may not be able to complete the verification process.

  • Please turn off LTE on your phone by following the manufacturer instructions.

  • For Apple customers using the iPhone 5, please click here.

  • For Android users, please visit the 'Play Store' where you will find downloadable apps in order to carry this out.

To turn off LTE:

  • Go to settings

  • Go to Cellular

  • Under Enable LTE – slide button to disable LTE

  • Go back to home screen

  • Reboot iPhone (push and hold on/off button at top of phone – then slide to power off on touchscreen)

  • Turn on iPhone again after shutdown is complete

  • iPhone is now ready to use for iGaming

Other Solutions:

  • Ensure that your cell phone has GPS tracking enabled.

  • Opening a map program (such as Google Maps) to “ping” the towers may help.

Note: We’re always here to help you, so if you find that you’ve tried all our solutions and continue to experience problems, please contact us for further assistance.

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I'm in Delaware but my IP address is detected as originating from another state?

When loging in from Delaware, there may be rare instances where a player's IP address is detected as being outside Delaware.

If this occurs, please contact support and provide the following information:

  1. Your location while trying to login.
  2. Your IP address – you can get your IP address by browsing to "what is my IP address".
  3. Your account user name.
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How do I upload documents in the Cashier?

To upload documents firstly, upload the document images to your computer, using either a Scanner or Digital Camera, ensuring that the images are clear and legible.

To send us the documents, carry out the following:

  1. Visit the Cashier.

  2. Select 'Verify ID'.

  3. Click 'Browse' and select the required data files.

  4. Once completed, click 'Upload' to finalize the procedure.

  5. Alternatively, if your account is currently restricted:

  6. Visit our Safe-Cashier at: https://cashier-de.igaming-services.com/login.aspx

  7. Login using your 'Dover Downs Hotel & Casino Online' Username and Password.

  8. Upload your documents, as above.

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My address is too long to fit in the address field. How can I enter it?

If your address is longer than the 35 characters presently permitted within our 'Address' field, please abbreviate wherever possible.

Please also note that our 'Registration' fields will ONLY accept letters of the English alphabet and/or numbers.

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Can I sign up for an account if I live outside of the state of Delaware?

You can sign up for an account from anywhere in the US; however you must be in Delaware to play.

You can deposit or withdraw from anywhere inside the US.

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Why do you need my personal information?

Delaware Gaming Regulations requires us to collect your ID and other personal information to verify your age and identity.

No credit or background check will be run nor will your information ever be shared with a third party. Protecting the security and privacy of your personal information is of utmost importance to us and we take thorough measures to ensure that this data not be compromised.

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How will you verify I’m in the state of Delaware?

Once you have registered, we will verify your location through your mobile device.

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Do I need to have my cell phone on when I play?

Your cell phone will need to be turned on and have adequate reception. It will also need to be able to receive text messages from short codes.

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What cell phone providers will allow me to verify my location with 'Dover Downs Hotel & Casino Online'?

Cricket, Verizon, Sprint, T-Mobile and AT&T. This includes their affiliate carriers.

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I signed up for an account but haven't received a text message, why?

Poor reception area or possibly an overseas carrier are the most common reasons.

Members can request to have another text message sent through the client. If you have signed up for an account and have not received a verification text message, it is likely that you are in a poor reception area or are using an overseas or other non-compatible carrier.

If neither of these are the case, please contact us from the numbers listed on this page.

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Can my location be verified if my cell phone is roaming?

Yes, as long as you are a US cell phone subscriber, your location can be accurately verified while roaming. We don’t support international roaming.

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I live near the Delaware border, will I have trouble with the verification process?

There may be an occasion when a guest is physically located in Delaware but close to another state’s border where the closest cell tower is located out of state. In this case they will fail the location verification procedure.

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Can I open more than one account?

No, you are only allowed one account. Additionally, you cannot close your account and open a new one.

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What Promotions do you have on offer?

To view a list of all of our latest promotions, please visit:


What are the minimum technical requirements?

Downloading Poker requirements:

For PC:

  • OS - Windows XP SP2
  • CPU - Pentium 1.8 GHz (or AMD equivalent)
  • RAM - 760 Mb
  • HD - 50Mb available
  • Resolution - recommended 1024x768 and up.

Instant play Casino requirements:

Supported OS:

  • Win32

Supported browsers:

  • IE 7 and up
  • Chrome 23 and up
  • Firefox 13 and up
  • Opera 12 and up


  • Recommended 1024x768 and up.