Responsible Gaming

The Delaware State Lottery and its authorized video lottery agent Dover Downs Hotel & Casino Online (the “Video Lottery Agent”) are dedicated to providing its players with a responsible gaming environment. Not only is it our mission to provide our players with the most entertaining gambling experience but it is also our duty to help prevent compulsive usage and underage access of our gaming products.

We have implemented the following company policies and tools:

Protection of minors
Preventing compulsive gambling
Self limits

Protection of minors


In line with the laws and regulations of the State of Delaware, the Delaware State Lottery and the Video Lottery Agent do not allow anyone under the age of 21 to play its casino or poker games.

Our poker and casino offerings are not designed to attract children or adolescents. We actively discourage and track persons under the age of 21 who attempt to play at Dover Downs Hotel & Casino Online. We use verification systems which can identify minors who log in to our software.

Nevertheless, we recognize that the internet is readily accessible in many homes around the world. As a result, gaming service providers and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programs.

Below are links to some such providers and software:

Cyber Patrol
Net Nanny

Tips for parents:

  • Do not leave children unattended near your computer when Dover Downs Hotel & Casino Online software is running.
  • Protect your gambling programs with password access.
  • Do not allow persons under 21 to participate in any gambling activity.
  • Keep your Dover Downs Hotel & Casino Online username, password and deposit method details out of the reach of children. Remember, only you yourself are authorized to access your account! Keep your account access data (including username and password) secret and do not share it with anyone else.
  • Educate your children about the legality and the potential damage of underage gambling.
  • Limit the length of time your children spend online.

Unfortunately, no system is foolproof. If you know a person under the age of 21 who is registered with the Delaware State Lottery, please notify our Operations Department at

Preventing Compulsive Gambling

We recognize that while most people gamble for entertainment, a small number of people can become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gambling problems, we take this matter seriously and have accordingly implemented a number of measures to address this problem:

  1. Our employee training program incorporates methods and techniques that assist our employees in recognizing and taking appropriate actions when they identify compulsive or underage gambling.
  2. We let you set your own maximum allowed deposit amount, maximum allowed wager amount, and time limit.
  3. Upon your request, we will remove your name from our promotional email list.


  • Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
  • Gambling is a game of chance. There are no formulas that guarantee winnings.
  • Make sure that the decision to gamble is your choice.
  • Never try to chase your losses.
  • Check the amounts you spend on a regular basis through the Cashier.
  • Make sure you know the rules of the games you play.

Like many things, what is enjoyable in moderation can be disastrous in excess.

Keep in mind that you always have someone to talk to; you may seek professional help from the following organizations:

Gamblers Anonymous
Delaware Council on Gambling Problems

Delaware Council for Gambling Problems

If you are worried about your gambling habits or you want to know more about the signs of compulsive gambling, try our self-assessment test.

Self limits

We give you the tools to control the amount of money you use to gamble. You can set your own monthly deposit limits and request to adjust them at any time. Simply call our Member Support Team and a representative will help you set your limits. Member support is available by phone and email 24 hours a day, 7 days a week. You can set your own monthly deposit limits and request to adjust them at any time online through the cashier.

To help you set limits that are right for you, try answering this short questionnaire:

  1. Establish what constitutes an acceptable loss before starting to gamble.
  2. Note how often you play.
  3. Note how long you play during each gaming session.

Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.

Cooling-Off and Self-Exclusion

As part of our responsible gaming policy, you can either “cool off” or self-exclude at any time.

If you choose to either “cool off” or self-exclude you will not be able to log in to your account and we will take all reasonable measures to make sure you do not receive any promotional material during this time. In addition, in order to withdraw cashable funds held in your account, please contact our Member Support Team. We reserve the right to withhold all monies deposited in and related to such account at our sole discretion.

Our Cooling-Off Policy

You can request one of the following “cooling off” periods:

  • A one week cooling off period
  • A two week cooling off period
  • A one month cooling off period
  • A two month cooling off period
  • A three month cooling off period
  • A five month cooling off period

During “cooling-off” periods, we will restrict your account with the Dover Downs Hotel & Casino Online brand only. Such restriction will be immediately enforced and irrevocable. Your blocked account with Dover Downs Hotel & Casino Online will re-open automatically at the end of such cooling-off period.

To learn how to “cool off”, click here.


To self-exclude for 1 year, 5 years or permanently, please take any of the following actions:

  • Completing the Delaware State Lottery’s Self-Exclusion Application Form by clicking here
  • Calling the Delaware Lottery Office in Dover on (302) 739-5291
  • Going to the Delaware Lottery Office located at: Delaware Lottery, 1575 McKee Road, Suite 102, Dover, DE 19904-1903

Ask yourself the following questions if you are considering self-excluding:

  • Is gambling interfering with my work or other responsibilities?
  • Am I trying to make up for prior gambling losses?
  • Am I recovering from an addictive disorder?
  • Do I gamble under the influence of alcohol or any other substance?

If your answer to one or more of these questions is yes, we recommend that you request self-exclusion and seek professional help.


For further assistance please click here