Responsible Gaming

The Delaware State Lottery and its authorized video lottery agent Dover Downs Hotel & Casino Online (the “Video Lottery Agent”) are dedicated to providing its players with a responsible gaming environment. Not only is it our mission to provide our players with the most entertaining gambling experience, it is our duty to help prevent compulsive usage and underage access of our gaming products.

We have implemented the following company policies and tools:

Protection of Minors
Preventing Compulsive Gambling
Self Limits
Self-Exclusion

Protection of Minors

21+

In line with the laws and regulations of the State of Delaware, the Delaware State Lottery and the Video Lottery Agent do not allow anyone under the age of 21 to play its casino or poker games.

Our poker and casino offerings are not designed to attract children or adolescents. We actively discourage and track persons under the age of 21 who attempt to play at Dover Downs Hotel & Casino Online. We use verification systems which can identify minors who log in to our software.

We recognize that the internet is readily accessible in many homes around the world. As a result, gaming service providers and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programs.

Below are links to some such providers and software:

Cyber Patrol
GamBlock
Net Nanny

Tips for parents:

  • Do not leave children unattended near your computer when Dover Downs Hotel & Casino Online software is running.
  • Protect your gambling programs with password access.
  • Do not allow persons under 21 to participate in any gambling activity.
  • Keep your Dover Downs Hotel & Casino Online username, password and deposit method details out of the reach of children. Remember, only you yourself are authorized to access your account! Keep your account access data (including username and password) secret and do not share it with anyone else.
  • Educate your children about the legality and the potential damage of underage gambling.
  • Limit the length of time your children spend online.

Unfortunately, no system is foolproof. If you know a person under the age of 21 who is registered with the Delaware State Lottery, please notify our Operations Department at operations@onlinegaming.doverdowns.com

Preventing Compulsive Gambling

We recognize that while most people gamble for entertainment, some people may become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gambling problems, we take this matter seriously. Therefore, we have implemented a number of measures to address this problem:

  1. Our employee training program incorporates methods and techniques that assist our employees in recognizing and taking appropriate actions when they identify compulsive or underage gambling.
  2. We let you set your own maximum allowed deposit amount, maximum allowed wager amount, and time limit.
  3. Upon your request, we will remove your name from our promotional email list.

Remember

  • Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
  • Gambling is a game of chance. There are no formulas that guarantee winnings.
  • Make sure that the decision to gamble is your choice. No one should feel pressure to gamble - from others or themselves.
  • Never try to chase your losses.
  • Check the amounts you spend on a regular basis through the Cashier.
  • Make sure you know the rules of the games you play.
  • Gambling should not be perceived as essential to having a good time.
  • Limits should be set before starting to gamble. Money spent on gambling should be considered the cost of entertainment. You should gamble only with money they can afford to lose. If you chooses to gamble you should set time and monetary limits and adhere to them.
  • There are times when you should not gamble. Certain emotional states can heighten the risks associated with gambling. Avoid gambling when feeling lonely, angry, depressed, stressed, or when coping with the death of a loved one. Similarly, gambling should not be used as a way to solve personal or family problems, or to impress others. Never gamble when it interferes with work or family responsibilities, when in recovery for addictive disorders or dependencies, when the gambling is illegal, or when trying to make up for prior gambling losses.
  • Excessive use of alcohol when gambling can be risky. Irresponsibly using alcohol can affect your judgment and interfere with the ability to adhere to predetermined limits.

Like many things, what is enjoyable in moderation can be disastrous in excess.

Keep in mind that there is always someone to turn to. If you feel you need professional help you may seek help from the following organizations:

Gamblers Anonymous
Delaware Council on Gambling Problems

Delaware Council for Gambling Problems

If you are worried about your gambling habits or you want to know more about the signs of compulsive gambling, try our self-assessment test.

Self Limits

On the Dover Downs Hotel & Casino Online brand, you can set the following limits on your account (or a combination thereof):

  • Playing Time Limit
  • Deposit Limit
  • Loss Limit

To help you set limits that are right for you, try answering this short questionnaire:

  1. Establish what constitutes an acceptable loss before starting to gamble.
  2. Note how often you play.
  3. Note how long you play during each gaming session.

In order to set your Playing Time Limit, Deposit Limit or Loss Limit, you will first need to access the My Account page and then follow the relevant instructions below. You can access the My Account page: (i) from the poker client, by clicking on My Profile located on the upper left of the screen and then clicking on My Account; (ii) from casino, by clicking on your avatar which can be found on the PC client on the top left hand side of the screen or on a mobile device on the top right hand side of the screen and then clicking on My Account.

If you need help, please contact Member Support.


Playing Time Limit

You can set a daily Playing Time Limit, in order to notify you of the amount of time you have spent playing on the Dover Downs Hotel & Casino Online brand in a calendar day.

As soon as you reach the Playing Time Limit set, you will receive a pop-up notification.

You can set and adjust your daily Playing Time Limit on the Dover Downs Hotel & Casino Online brand through the My Account page and then go to the Responsible Gaming tab, click Play Time Limits and then insert or adjust (as applicable) the playing time limit and then click Update Limit.

When the Playing Time Limit is initially set by you, the Playing Time Limit will apply to the calendar day in which it is set. Any decrease to your Playing Time Limit will take effect when you next log into your account.

Any increase to your Playing Time Limit, set through the poker client will take effect subject to your affirmation of any such increase and when you next log onto your account, following the conclusion of the calendar day in which the increase is set. Any increase to your Playing Time Limit set from the casino will take effect when the player next logs into his account, following the conclusion of the calendar day in which the increase is set.

Your set Playing Time Limit shall automatically renew unless adjusted.

Deposit Limits

You can set a Deposit Limit on the Dover Downs Hotel & Casino Online brand, in order to limit the amount of money you can deposit into your account on a rolling 24 hour period, rolling seven day period or a rolling monthly period (a rolling period means that a deposit limit will always be calculated by looking back at the past 24 hours, 7 days or 30 days, as applicable, and not over a calendar day, calendar week or calendar month). You will receive a pop up notification which you will have to confirm for the Deposit Limit to take effect.

As soon as you reach your Deposit Limit, you will receive a pop up notification advising you that you can no longer make any further deposits into your account until a new rolling daily, weekly or monthly time period begins (as applicable).

You can set and adjust your Deposit Limit on the Dover Downs Hotel & Casino Online brand, through the My Account page and then go to the Responsible Gaming tab and click Deposit Limits or from anywhere on the Cashier page by clicking on your avatar located on the upper right corner of the screen and then Set Personal Limits.

Any decrease to your Deposit Limit will take effect immediately. Whilst any increase to a Deposit Limit will take effect 30 days following your change of your Deposit Limit and you log onto your account following the expiration of the aforementioned 30 day period.

By way of example, you set a $100 Deposit Limit on a weekly basis, and during such period you wish to increase your Deposit Limit to $200, the increase will only take effect the first time you log into your account following 30 days from when you increased your deposit limit.

Please Note: If you have requested to increase your Deposit Limit during the applicable period, you will not be able to increase your Deposit Limit requested again until after the first request has come into effect.

Your set Deposit Limit shall automatically renew unless adjusted.

Loss Limits

You can set a Loss Limit, in order to restrict the amount of money which you can lose on a:

  1. calendar day- beginning at 12.00 am on the day when the Loss Limit comes into effect and ending at 11:59 pm on such day;
  2. calendar week- beginning on a Monday at 12:00 am of the week when the Loss Limit comes into effect and ending on the Sunday of such week at 11:59 pm;
  3. calendar month- beginning on the first calendar day of the month at 12:00 am of the when the Loss Limit comes into effect and ending on the last day of the month at 11:59 pm; or
  4. a combination of the three points above.

The Loss Limit is calculated as follows: Your winnings – Your losses, during the applicable period.

As soon you reach your Loss Limit, you will receive a pop up notification advising you that you cannot play for real money until a new daily, weekly or monthly period begins (as applicable).

You can set and adjust you Loss Limit on the Dover Downs Hotel & Casino Online brand through the My Account page and then go to the Responsible Gaming tab and click Loss Limits from where you can set or adjust the relevant Loss Limit (for each or any of the three periods provided).

Any decrease to your Loss Limit will take effect when you next log into your account. Any increase to your Loss Limit will only take effect once the applicable time period set has expired and you log into his account following the expiry of such period.

If we withhold or delay the payment of any of your winnings for any reason (e.g. your winnings are withheld in accordance with any taxation reporting requirements), the winnings will not be included within any calculations with regard to the Loss Limits which you have set until the winnings are released to your bankroll. For the avoidance of doubt, the winnings will be included in the calculations of the Loss Limits which is in force at such point time only when the winnings are released to the your bankroll.

When a Loss Limit time period expires and a further period with regards to the Loss Limit begins, any funds that you have wagered “at the table” during a poker tournament or ring game are also excluded from the Loss Limit calculation. By way of example, if you set a daily Loss Limit of $50 and you have bet $10 in a hand, if you are still participating in such hand when the new daily Loss Limit begins you may lose up to $60 (the $10 “at the table” plus the $50 loss limit).

Please be aware that any Loss Limit which you have set will have an effect upon your ability to fund tournament buy-ins, re-buys, add-ons and play at cash tables during the period of you Loss Limit (i.e. tournament buy-ins, re-buys and add-ons will count towards your Loss Limit). As a result, if you reach the Loss Limit during a tournament, you will not be able to fund a re-buy or add-on. By way of example, if you set a daily Loss Limit of $30 and buys in to a tournament for $20, you will not be able to re-buy into a tournament if such re-buy in costs $15.

Please Note: You may request to increase your Loss Limit multiple times during the time period set, the last request made during such period will come into effect once the relevant time period has expired and you next logs into your account following the expiry of such period.

Your set Loss Limit shall automatically renew unless adjusted.

Cooling Off and Self-Exclusion

As part of our responsible gaming policy, you can either “cool off” or self-exclude at any time.

If you choose to either “cool off” or self-exclude, you will not be able to log in to your account and we will take all reasonable measures to make sure you do not receive any promotional material during this time. In addition, in order to withdraw cashable funds held in your account, please contact our Member Support Team. We reserve the right to withhold all monies deposited in and related to such account at our sole discretion.

Our Cooling-Off Policy

You can request one of the following “cooling off” periods:

  • A one-week cooling off period
  • A two-week cooling off period
  • A one-month cooling off period
  • A two-month cooling off period
  • A three-month cooling off period
  • A five-month cooling off period

During “cooling off” periods, we will restrict your account with the Dover Downs Hotel & Casino Online brand only. Such restriction will be immediately enforced and irrevocable. Your blocked account with Dover Downs Hotel & Casino Online will re-open automatically at the end of your cooling off period.

To learn how to “cool off”, click here.

Self-Exclusion

To self-exclude for 1 year, 5 years or permanently, please take any of the following actions:

  • Complete the Delaware State Lottery’s Self-Exclusion Application Form by clicking here
  • Call the Delaware Lottery Office in Dover on (302) 739-5291
  • Go to the Delaware Lottery Office located at: Delaware Lottery, 1575 McKee Road, Suite 102, Dover, DE 19904-1903

Ask yourself the following questions if you are considering self-excluding:

  • Is gambling interfering with my work or other responsibilities?
  • Am I trying to make up for prior gambling losses?
  • Am I recovering from an addictive disorder?
  • Do I gamble under the influence of alcohol or any other substance?

If your answer to one or more of these questions is yes, we recommend that you request self-exclusion and seek professional help.

Push Notifications

Please note! If you download any of our applications to your device and agree to receive push notifications, we will block your receipt of such notifications only if you choose to: (i) self- exclude from the; or (ii) cool off from the Dover Downs Hotel & Casino Online brand and we will block such push notifications for the duration you have chosen to cool off for.

If you have not self-excluded or chosen to cool off from the Dover Downs Hotel & Casino Online brand, the only way to prevent receipt of such notifications is via the device itself or by deleting the application.

Risks Associated With Gambling

Gambling can have an impact on a your life, some of the risks associated with gambling are:

  • Losing more money than you budget for.
  • Spending more time gambling than you intend.
  • Neglecting loved ones.
  • Declining self-esteem.
  • Increased stress and anxiety.
  • Developing a preoccupation with gambling.
  • Placing increasingly larger bets in order to get a rush.
  • Gambling to escape or to improve your mood.
  • Playing to escape from reality.
  • Heightened states of euphoria which may affect your judgement

When Might Gambling Be a Problem?

The following highlights a number of questions you should ask yourself and your loved ones to help identify potential signs of a gambling problem. While these questions are not a diagnostic, psychological, or medical test and should not be used as such, many people who have called gambling help lines have answered yes to one or more of the following questions:

  • Do you lose time from work due to gambling?
  • Is gambling making your home life unhappy?
  • Is gambling affecting your reputation?
  • Have you ever felt remorse after gambling?
  • Do you ever gamble to get money to help pay debts or solve other financial difficulties?
  • Does gambling decrease your ambition or efficiency?
  • After losing, do you feel you must return as soon as possible to win back your losses?
  • After a win, do you have a strong urge to continue and win more?
  • Do you often gamble until your last dollar is gone?
  • Do you ever borrow to finance your gambling?
  • Have you ever sold any real estate or personal property to finance gambling?
  • Are you reluctant to use "gambling money" for normal expenditures?
  • Does gambling ever make you careless about the welfare of your family?
  • Do you ever gamble longer than you had planned?
  • Do you ever gamble to escape worries or trouble?
  • Have you ever committed or considered committing an illegal act to finance gambling?
  • Does gambling make you have difficulty sleeping?
  • Do arguments, disappointments, or frustrations create an urge to gamble?
  • Do you have an urge to celebrate good fortune with a few hours of gambling?
  • Have you ever considered self-destructive behavior as a result of your gambling?

Myths Associated with Gambling

Players often believe in false myths regarding gambling. While the list below is by no means an exhaustive list of gambling myths, some of the more commonly held myths are:

  • A player’s luck changes the more he gambles.
  • If a player increases the value of his bets, he will win his money back.
  • That a player can have a lucky day.
  • Tracking previous results can help a player forecast the coming results.
  • If a player plays on more than one casino game or in more than one poker game at a time, he will increase his chances of winning.
  • That a player can develop a special strategy that will help him win.
  • Knowing a game well will increase a player’s chances of winning.
  • It’s not possible to become addicted to something like gambling.
  • To be a problem gambler a player has to gamble every day.
  • If a player can afford to gamble then he can’t be a problem gambler.
  • Only irresponsible people become addicted to gambling.
  • Problem gambling is easy to recognize.

Support

For further assistance please click here